IMS Policy

Overview

Unified Microsystems L.L.C delivers managed IT support, infrastructure, system integration, smart building, and IT consultancy services across industries. The company has developed a comprehensive quality management system integrating all management functions and operations. This is accomplished through "establishing effective systems, procedures, and continual improvements in all areas of our activities." Personnel receive proper training to better serve customers.

Key Objectives

• Delivering customer satisfaction beyond expectations
• Continual improvement of the Integrated Management System
• Periodic review of system effectiveness and suitability
• Assigning departmental objectives and KPIs with periodic review
• Compliance with applicable standards, specifications, and contractual terms
• Compliance with government laws and statutory requirements
• Providing after-sales support
• Established Information Security Incident management process for breach reporting and investigation
• Protection of information, business processes, systems, and applications through appropriate controls
• Active identification and management of information risks per Risk Management Framework

Policy Communication and Review

Management ensures the IMS Policy is communicated to all employees and made available to relevant interested parties. The management team reviews policies and KPIs to ensure alignment with organizational purpose, strategic direction, and risk management.

Christopher Morley — Chief Executive Officer — Dated 19th Feb. 2024