Microsoft Teams Voice
External calls handled directly inside Teams — no separate phone system to manage.
- Direct Routing & integrated SBC
- Calling plans, queues & auto attendants
- External calls directly in Teams
Networks & Connectivity
Unified Communications & Telephony
Unified Microsystems designs and implements unified communications and telephony systems for commercial environments across the UAE. We bring voice calling, meetings, messaging, and contact centre capabilities together into a single, reliable platform that works wherever your people do.
ISO 27001 certified
ISO 9001 certified
Microsoft partner
UAE, PH, TH, KSA, UK & USA
24/7 support
Since 2008
Extensive Unified Communications and Telephony Expertise
Voice Platform & Connectivity
Platform, carrier, and SIP connectivity secured.SIP Trunking
Flexible, scalable SIP connectivity that replaces costly legacy lines without locking you in.
- Flexible, scalable SIP connectivity
- Sized to call volumes
- Scale up or down as needs change
Session Border Controllers (SBC)
Voice traffic secured at the edge — SIP connectivity protected and call routing enforced.
- Voice traffic secured at network edge
- SIP connectivity secured
- Routing & policy enforced
Cloud & On-Premises PBX (Yeastar, Avaya, 3CX)
A full-featured phone system on the platform and deployment model that works for your team.
- Yeastar, Avaya & 3CX supported
- Cloud-hosted, on-premises or hybrid
- Extensions & call flows built to spec
Features & Integration
Contact centre, recording, and CRM working together.Contact Centre Solutions
Calls reaching the right person every time, with reporting to show how your team is performing.
- Skills-based routing, IVR & queues
- Real-time & historical reporting
- Customers reach the right person
Call Recording & Compliance
Calls recorded securely and retained in line with your policies and regulatory obligations.
- Secure storage & access controls
- Retention aligned to your policies
- Recordings protected & accessible
CRM & Business System Integration
Your phone system connected to your CRM — context with every call, no manual lookup needed.
- Click-to-dial, screen pops & logging
- Context travels with every call
- Connected to apps your team relies on
Voice Network & Quality of Service
Call quality kept consistent, even on a busy network — configured and not left to chance.
- QoS, segmentation & capacity planning
- Voice traffic prioritised
- Call quality consistent under load
Devices, Migration & Support
Deployed without interruption, supported long term.Handsets, Headsets & Endpoints
Phones, headsets, and softphones provisioned and tested for consistent audio before deployment.
- Phones, conference units & headsets
- Provisioned & tested for audio
- All deployment models covered
Number Porting & Migration
Numbers kept, calls uninterrupted, and users informed throughout the migration.
- Numbers preserved through migration
- Carefully scheduled cutovers
- Calls uninterrupted throughout
Seamless Project Management
Carriers, contractors, and integrations managed from one contact — delivered on time.
- One contact for all workstreams
- Carriers & contractors managed
- Delivered on time, on scope
Ongoing Support
System monitored and maintained as part of a lifecycle plan — faults resolved quickly.
- Monitoring & remote fault response
- Upgrades in the lifecycle plan
- Stays operational as needs change
Business Outcomes
Improved customer experience
Reduced communication costs
Flexible team scaling
Remote work enabled
Call analytics & insights
Faster response times
Why Businesses Choose Unified Microsystems for Unified Communications
Multi-Platform Expertise
We work across Microsoft Teams Voice, Yeastar, Avaya, and 3CX. Our team designs and integrates the right platform for your business rather than forcing you onto a single product.
Carrier and SIP Independence
We build on SIP trunking and standards-based connectivity, secured with session border controllers, so you are not locked to one carrier. You keep the flexibility to change providers and scale capacity.
Designed Around Your Operations
Every system is engineered around how your business communicates. Call flows, routing, contact centre logic, and recording policies are configured to your specific operational and compliance requirements.
Resilient and Secure by Design
We engineer for call quality, uptime, and security from the outset, with SBCs, Quality of Service, and resilient connectivity built in. Your communications stay clear, available, and protected.
End-to-End Delivery
We manage every stage from design and integration to migration, commissioning, documentation, and handover. One team is accountable for the outcome.
Ongoing Support
We provide structured maintenance, remote diagnostics, and lifecycle management, so your systems stay operational and up to date at all times. If something goes wrong, we respond and resolve it quickly.
Platforms We Deploy
PBX platforms we support
We design, install, and integrate the phone system that fits your business — cloud-hosted, on-premises, or hybrid. We are platform-independent, so the choice is driven by how your team works, not by what we are tied to.
Microsoft Teams Voice
Calling built into Teams with Direct Routing and an integrated SBC.
Learn more
Not sure which platform fits? We size and recommend the right system, then handle SIP trunking, SBCs, and contact-centre integration end to end.
Relevant Industries
Built for industries like yours
See how unified communications & telephony shows up across the industries we serve.
Networks & Connectivity
Bring Your Business Communications Together
Our unified communications solutions make your team easier to reach and more productive while keeping costs and call quality under control. It all starts with an initial consultation.
Arrange a Consultation ISO 27001
ISO 9001
UAE, PH, TH, KSA, UK & USA
Microsoft partner
24/7 support
Since 2008
Insights
Our Projects
Explore detailed accounts of our major projects, showcasing how our tailored IT solutions have driven success and innovation for our clients